Travis Metcalf’s Resume

Contact Information: 404-425-9519 | tmetcalf at gmail dot com | aim: travislmetcalf

OBJECTIVE

Product Manager -- Project Manager -- Program Manager

QUALIFICATIONS SUMMARY

Experienced Web 2.0 product manager dedicated to turning user needs into successful online products that effectively generate revenue.

Strengths Include

1. Strategic Thinking and Planning
   

2. Analytical Problem Solving
   

3. Competitive Analysis
   

4. Innovation Solutions
   

PROFESSIONAL EXPERIENCE

EARTHLINK, INC.  Atlanta, GA 2005--2007

Product Manager

1. Researched market, defined product, and lead team that built EarthLink's social bookmarking application, myFavorites. Product was launched using the Ruby-on-Rails development framework, and went from prototype to launch in two months.
   

2. Managed EarthLink's Really Simple Syndication (RSS) application, Reader, which enables a highly customizable news experience on the Start Page.
   

3. Designed new platform that supported 150 portal co-brands; those co-brands account for 50% of all EarthLink's Start Page users.
   

4. 28% increase in Travel channel revenue obtained in a contract renegotiation.
   

5. 300% increase in ad impressions in the Games channel achieved via product redesign.
   

6. Conceptualized and defined new features for first major redesign of EarthLink's Start Page in seven years.
   

EARTHLINK, INC.  Atlanta, GA 2003--2005

Content Manager

1. Oversaw all work on the EarthLink Start Page content management system, including implementation, system updates, user access rights, and change request approvals
   

2. Product and project managed the launch of the EarthLink Start Page tutorial
   

3. Coordinated monthly quality assurance audits of the EarthLink Start Page
   

4. Created and published the "Today at EarthLink" messages for the Start Page daily for four years.
   

EARTHLINK, INC. Atlanta, GA 2002--2003

Portal Producer

1. Responsible for project management of new product development efforts that included clarifying product requirements, setting project schedules, and leading project teams.
   

2. Lead cross-functional project teams of graphic designers, web developers, and software engineers.
   

EARTHLINK, INC. Atlanta, GA 2000--2002

Product Development Coordinator

1. Lead project teams, defined project schedules, and clarified product requirements.
   

2. Worked cross-departmentally to drive process improvements ranging from ordering office supplies to requesting product development resources.
   

ONEMAIN.COM -- San Luis Obispo, CA 1999--2000

Saves Representative

1. Nationally recognized three times for retaining the highest percentage of customers.
   

2. Responsible for resolving customer issues in an effort to retain customer accounts.
   

THEGRID.NET -- San Luis Obispo, CA 1998--1999

Customer Service Representative

1. Selected to start a new department of elite representatives called the Saves Group.
   

2. Sold and set-up new Internet access service and assisted customers with billing issues.
   

EDUCATION

CALIFORNIA STATE UNIVERSITY FRESNO

B.S. Biological Science

CERTIFICATIONS/AWARDS

1. CERTIFIED WEB DESIGNER (ATLANTA ART INSTITUTE)  Q3'07
   

2. CERTIFIED SCRUM MASTER (SCRUM ALLIANCE)  Q1'07
   

3. M.V.P. AWARD AT EARTHLINK  Q2'07
   

SPECIAL SKILLS

1. Developing Successful Project Requirements (Glenridge Consulting Group)
   

2. Finance and Accounting for Non-Financial Managers (GA Tech)
   

3. Proficient with Microsoft Office Suite and Visio
   

4. Expert knowledge of the Windows and Macintosh Operating Systems
   

5. Understand and can communicate the principles of web standards